Terms and Conditions

Last Updated: July 2026

Welcome to Xlura Digitizing. These Terms and Conditions govern your use of our website and services, including embroidery digitizing, vector art conversion, custom embroidered patches, and related design solutions.

By accessing our website or placing an order, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our website or services.

1. Our Services

Xlura Digitizing provides professional services including:

Embroidery Digitizing
Logo Digitizing
Vector Art Conversion
Custom Embroidered Patches
Image Retouching
Photo Restoration
Graphic Design Services

All services are delivered based on the artwork and instructions provided by the customer.

2. Orders

When placing an order, you agree to:

Provide accurate contact information.
Upload artwork that you own or have permission to use.
Review your order details before submission.
Respond promptly if additional information is required.

We reserve the right to refuse or cancel any order that contains inappropriate, illegal, or copyrighted material without proper authorization.

3. Pricing & Payments

All prices are displayed in USD unless otherwise stated.
Payment may be required before work begins.
Custom pricing depends on design complexity, stitch count, patch size, or project requirements.
Prices are subject to change without prior notice.

4. Turnaround Time

Our standard turnaround time for most embroidery digitizing and vector conversion projects is 4–12 hours.

Production times may vary depending on:

Design complexity
Order quantity
Customer revisions
Public holidays
Technical issues

Rush services are available upon request.

5. Customer Responsibilities

Customers are responsible for:

Providing accurate artwork and instructions.
Verifying spelling, colors, and design details before approval.
Reviewing final files before production.
Ensuring they have legal rights to all submitted artwork.

6. Revisions

We offer revisions to ensure customer satisfaction.

Revisions include:

Minor stitch adjustments
Text corrections (if requested before final approval)
File format changes
Design refinements within the original project scope

Major design changes or entirely new artwork may require an additional charge.

7. Intellectual Property

Customers retain ownership of the artwork they submit.

By submitting artwork, you confirm that:

You own the design, or
You have permission to reproduce and modify it.

Xlura Digitizing is not responsible for copyright infringement resulting from customer-submitted files.

8. File Delivery

Completed files are delivered electronically via email or another agreed delivery method.

Customers should review all files promptly and notify us of any issues as soon as possible.

9. Limitation of Liability

While we strive for the highest level of quality, Xlura Digitizing shall not be liable for:

Production losses
Business interruptions
Indirect or consequential damages
Incorrect embroidery caused by machine settings or operator error
Customer-provided design errors

Our maximum liability is limited to the amount paid for the specific service.

10. Confidentiality

We respect the confidentiality of your artwork and project information. Your files will not be shared with third parties except when required to complete your order or comply with applicable laws.

11. Prohibited Content

We reserve the right to reject any project containing:

Illegal content
Offensive or abusive material
Hate speech
Copyrighted content without authorization
Trademark violations
Content that violates applicable laws

12. Website Usage

You agree not to:

Attempt unauthorized access to our website.
Upload malicious software or harmful code.
Interfere with website functionality.
Use our website for fraudulent or unlawful activities.

13. Third-Party Links

Our website may contain links to external websites for your convenience. We are not responsible for the content, services, or privacy practices of third-party websites.

14. Changes to These Terms

We may update these Terms and Conditions at any time without prior notice. The latest version will always be available on this page. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Xlura Digitizing operates, unless otherwise required by law.