Privacy Policy
Last Updated: July 2026
At Xlura Digitizing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you visit our website or use our embroidery digitizing, vector art conversion, and custom patch services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information when you interact with our website:
Personal Information
- Full Name
- Email Address
- Phone Number
- Company Name
- Billing Information
- Country/Region
Project Information
- Logos and Artwork
- Embroidery Files
- Vector Files
- Patch Designs
- Project Instructions
- Uploaded Documents
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Analytics
How We Use Your Information
We use your information to:
- Process and manage your orders.
- Deliver embroidery digitizing, vector conversion, and patch services.
- Respond to inquiries and customer support requests.
- Improve our website and services.
- Send project updates and order notifications.
- Process secure payments.
- Prevent fraud and maintain website security.
- Comply with legal obligations.
Artwork & File Confidentiality
Your logos, artwork, embroidery files, and project details are treated as confidential. We do not sell, share, or distribute your files to third parties without your permission, except where required to complete your order or comply with applicable laws.
Cookies
Our website may use cookies to:
- Improve website performance.
- Remember user preferences.
- Analyze website traffic.
- Enhance your browsing experience.
You can disable cookies through your browser settings; however, some features of the website may not function properly.
Third-Party Services
We may use trusted third-party providers for services such as:
- Payment processing
- Website analytics
- Email communication
- File storage
- Website hosting
These providers only receive the information necessary to perform their services and are expected to protect your data.
Payment Security
All online payments are processed through secure payment gateways. Xlura Digitizing does not store your complete credit or debit card information on our servers.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no online system is completely secure, we continuously work to safeguard your data.
Data Retention
We retain your information only as long as necessary to:
- Complete your order.
- Provide customer support.
- Maintain business records.
- Meet legal and regulatory requirements.
After this period, your information may be securely deleted or anonymized.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Request corrections to inaccurate data.
- Request deletion of your personal information.
- Withdraw consent where applicable.
- Request a copy of your stored information.
To exercise these rights, please contact us using the details provided below.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such information, we will take reasonable steps to delete it.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will be posted on this page with the revised effective date.